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smt126

Problems with customs?

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smt126

Anyone ever have trouble with buying fossils and customs sitting on your package indefinitely? I bought some jacketed mosasaur bones from the UK, and they've been sitting in a ups warehouse since June, supposedly being held up by customs. I had actually forgotten it because work and a family vacation had occupied all my time for the last 2 months, then saw snollys prep the other day and realized I had never received it. Needless to say I'm a little annoyed and confused with where to go with this. The seller is trying to help, but ups is being useless and vague about the whole thing. I just wonder if customs would really hold it that long or if ups just lost my package and didn't want to pay me. My wife used to work for them so the latter would not surprise me at all.

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-Andy-

My case isn't so much of detained as it was lost. I had a mosasaur jaw that was late for over 2 months. It took quite a bit of emailing and calling before a customs officer located it.

 

Parcelforce said they sent it 2 months ago. The Singapore customs said they only just received it that very morning when I called. I never found out who was lying. Thankfully though, since the jaw was located, the customs sent it over the next day.

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Max-fossils

It has never happened that a package I sent or am about to receive was lost/caught up in customs, but I did have a problem once: as the sender added a value for the package (instead of putting value at 0$) I had to pay some kind of customs tax of 22 euros. That's about the only trouble I've had so far with customs. 

 

Max

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Ludwigia

On this side of the big puddle you always quickly get a notice if customs is holding something up and I would assume that that also applies in the USA. I could imagine that the problem lies rather with the carrier than with customs, although it might have gotten misplaced between the two.

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taj

Once I had to pay taxes for a book the sender shipped with a "luxuous " mode . I remember paying 2 euros of taxes  and 17 euros as fees for the customs for calculating the 2 euros tax....

That happened once , not twice , I always made sure afterwards that the sender choose a cheaper shipping process...

 

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LiamL

Currently a nice fossil that i have ordered is sat in UK customs. It's been there for 10 days now. I'm getting a little annoyed. The tracking has had not updated since it arrived in the UK. 

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smt126

After spending an hour on the phone with UPS, they state that customs took it, and that's the last they have a record of it. Customs says they don't track the items they hold, so that is where I'm stuck right now. The more I get into this fossil stuff, the more I hate the government.

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Kane
27 minutes ago, smt126 said:

After spending an hour on the phone with UPS, they state that customs took it, and that's the last they have a record of it. Customs says they don't track the items they hold, so that is where I'm stuck right now. The more I get into this fossil stuff, the more I hate the government.

I can empathize with that. A certain percentage of packages I try to acquire or send over the US-Canada border get held with no notification. Followups with the agency in charge result in vague responses with no redress possible. And those packages all comply with the rules, so sometimes there is some kind of misunderstanding that results in a somewhat arbitrary withholding. 

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LiamL
29 minutes ago, Kane said:

I can empathize with that. A certain percentage of packages I try to acquire or send over the US-Canada border get held with no notification. Followups with the agency in charge result in vague responses with no redress possible. And those packages all comply with the rules, so sometimes there is some kind of misunderstanding that results in a somewhat arbitrary withholding. 

Do you end up recieving them in the end? 

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Kane
2 minutes ago, LiamL said:

Do you end up recieving them in the end? 

No, they are pretty much confined for good. There may be a method for dispute resolution, but it is not forthcoming depending on who answers the phone. :( 

 

As annoying as it can be, I do sympathize with the fact that they have to manage the transit of a huge amount of cross-border packages. Up here, the rule is the precautionary principle; i.e., when in doubt, hold it.

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taj
On 22 septembre 2017 at 0:39 AM, Kane said:

No, they are pretty much confined for good. There may be a method for dispute resolution, but it is not forthcoming depending on who answers the phone. :( 

 

As annoying as it can be, I do sympathize with the fact that they have to manage the transit of a huge amount of cross-border packages. Up here, the rule is the precautionary principle; i.e., when in doubt, hold it.

No problem with that , but they know both senders and receivers , problems resolution should be fast and easy !

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