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-Andy-

PSA: If sending a fossil out, please take a pic of the address on the parcel

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ynot

Hopefully the recipient will do the right thing and send the package back.

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-Andy-
2 minutes ago, ynot said:

Hopefully the recipient will do the right thing and send the package back.

 

The recipient received the parcel in person. Evidently, they decided to keep it.

 

The local postal company refuses to provide their address or details unless my friend can prove the parcel had his address on it. My friend can't since the seller didn't take a picture of the parcel.

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UtahFossilHunter

That majorly stinks. I’d feel

bad if I was out a $20 fossil let alone one that cost $1k:(

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caldigger

I have noticed a new policy our postal department

( USPS) is doing now. They type the address into their system and you have to confirm that address is correct on the prompt screen. That shows the clerk did not make a typing error.

However, having a photo of the addressed package is a good added safeguard/ proof as well.

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Herb

great idea

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Nimravis

I have sent out numerous packages of fossils to Forum members and I would say that 95% of the time I also send them a picture of the package with the address as well as a copy of the receipt with the tracking number.

 

As Doren @caldigger said, the address verification is a new thing at the USPS.

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bcfossilcollector

How did your friend pay Andy?  There may be some recourse if payment was made via certain credit cards or related types of payment. Excellent advice by the way!

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digit

The skeptic in me wonders if the seller is above board and being honest. I would think the seller (shipper) would be able to use the tracking number to verify with the shipping company that the package went to the address they intended it to or could provide at least a confirmation that it went to a different address than it was intended. I'm just very suspicious of purchasing an expensive fossil that the seller claims to have mailed but which didn't show up. Something seems fishy to me but maybe I just assume the worst.

 

Let us know if there is some resolution to this incident. Requesting a photo of the package to verify shipping information would seem like a wise request as a bit of extra insurance. Great tip--hope it helps others in the future.

 

 

Cheers.

 

-Ken

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-Andy-
27 minutes ago, bcfossilcollector said:

How did your friend pay Andy?  There may be some recourse if payment was made via certain credit cards or related types of payment. Excellent advice by the way!

 

He paid through Paypal. My friend isn't ready to antagonize the seller yet. He's trying to resolve this in a peaceful way.

 

6 minutes ago, digit said:

The skeptic in me wonders if the seller is above board and being honest. I would think the seller (shipper) would be able to use the tracking number to verify with the shipping company that the package went to the address they intended it to or could provide at least a confirmation that it went to a different address than it was intended. I'm just very suspicious of purchasing an expensive fossil that the seller claims to have mailed but which didn't show up. Something seems fishy to me but maybe I just assume the worst.

 

Let us know if there is some resolution to this incident. Requesting a photo of the package to verify shipping information would seem like a wise request as a bit of extra insurance. Great tip--hope it helps others in the future.

 

 

Cheers.

 

-Ken

 

The package did arrive at an address according to the tracking code. My country's postage company (Singpost) also confirmed they delivered it to an address but it wasn't my friend's.

 

The seller is in talks with his own country's postal company to see if they can confirm that they handed over the right package to Singpost.

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Paleoworld-101

If the postal company won't give you the address they wrongly delivered it to because it's confidential, why can't they just go back to those people themselves and say the delivery was a mistake, trying to get the item back? 

 

Also wouldn't the person at the wrong address have needed to signed for it too? The name on the package wouldn't match the signature given... 

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-Andy-
32 minutes ago, Paleoworld-101 said:

If the postal company won't give you the address they wrongly delivered it to because it's confidential, why can't they just go back to those people themselves and say the delivery was a mistake, trying to get the item back? 

 

Also wouldn't the person at the wrong address have needed to signed for it too? The name on the package wouldn't match the signature given... 

 

My friend must first prove he is the intended recipient which he cannot do because the seller didn't take any picture of the parcel.

 

There isn't a signature list to reference from, so Singpost would have no idea if the person signing it off is the intended owner or not. 

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thelivingdead531

If your friend paid with PayPal and provided his address through there, as well as with the seller directly, then there should be documentation of that on both ends.  He should have received a confirmation email as well, usually listing the shipping address. I would suggest starting there if he can. Best of luck to your friend. 

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Bobby Rico
7 hours ago, caldigger said:

I have noticed a new policy our postal department

( USPS) is doing now. They type the address into their system and you have to confirm that address is correct on the prompt screen. That shows the clerk did not make a typing error.

However, having a photo of the addressed package is a good added safeguard/ proof as well.

Yes also in the Uk this has been the case for some time. It makes a lot of sense. It eliminates  the senders mistakes. 

 

I think it is not a bad idea to snap a photo it will show to a buy it is not your mistake. @-Andy- so the tracking history  shows it was delivered to the right address? Some curriers in the Uk now photography the house that they have delivered your parcel too and add it to the tracking history as extra proof of delivery.  I feel very sorry for your friend.:(

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-Andy-
5 hours ago, thelivingdead531 said:

If your friend paid with PayPal and provided his address through there, as well as with the seller directly, then there should be documentation of that on both ends.  He should have received a confirmation email as well, usually listing the shipping address. I would suggest starting there if he can. Best of luck to your friend. 

 

Good info. I will tell my friend this.

 

4 hours ago, Bobby Rico said:

Yes also in the Uk this has been the case for some time. It makes a lot of sense. It eliminates  the senders mistakes. 

 

I think it is not a bad idea to snap a photo it will show to a buy it is not your mistake. @-Andy- so the tracking history  shows it was delivered to the right address? Some curriers in the Uk now photography the house that they have delivered your parcel too and add it to the tracking history as extra proof of delivery.  I feel very sorry for your friend.:(

 

The tracking history shows it was delivered, but it doesn't state which address it was delivered to.

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