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So I have a kind of big problem and really hope anyone from the US can help me with that. I've ordered some fossils form an US onlineshop. It's a big online shop from Washington I'm pritty sure everyone knows. It's selling fossils worth thousands of dollars and has daily updates with fossil from all over the world. I won't name it, because I don't know if this is allowed, even though I don't blame the shop in any way. If you want the name -> PM me. I already ordered two times at this shop. Shipping to Germany was no problem and the package arrived as planed. Very well and professional packed, all was perfect. Now I orded a third time at the shop and here is where the problem began. They shipped it and gave me as usual the tracking number. But now the packages seems stuck/lost/hold or whatever in Los Angeles for nearly 2 weeks now. So the tracking page is stamps.com and then USPS Package Tracking. This is the current status, nothing else happend since: It still hasn't left the US apparently. The last two times I orderded, around 3-4 days after this status it gives a new status stating that it's in Germany now. But not this time. I already worte an E-Mail to the onlineshop. They responded immediately, but didn't understand why it wasn't shipped to Germany neither. And that's the part I'm most scared about, as it seems this is an unusual problem for them. They promised me to investigate and answer me within one or two days, but I haven't received any massage for 4 days now from them (I understand it's weekend now). I don't really know what to do and what happened. I'm scared my package and more importantly my money I paid via credit card is lost. I'm not familiar in any way on how the US postal system works. Is stamps.com or USPS a private company? Is there a standart insurance for all international shipping? Is the seller responsable for that as long as it happened within the US? Is it my job to contact the post company? How do I get my money back if the package is lost? Or is it something diffrent? Customs maybe? We're talking a few hundred dollars here. But the last two orders where also a few hundred dollars and there was no problem with US customs. Any advice or any help is very welcomed. Thank you so much! Again: Not blaming the shop in any way, still hoping the package is not lost.